THE TERUPHOTO HELP CENTER
More clarity.
More possibilities.
Find the details on delivery, tracking and returns, plus a few starting points for your equipment.
Looking for a specific answer?
Talk to our team ↗About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer shipping to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free shipping on orders over $60, $20 shipping on orders under $60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: $117
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
EQUIPMENT NOTES
A starting point for your setup.
General selection guidance. Check each product’s specifications and selected option for the details of your equipment.
What should I compare when choosing a tripod?
Start with the camera and lens you plan to use. Compare the stated load capacity, working height, folded dimensions and tripod weight. Include the weight of any head and accessories when planning your kit, and check what is included in the selected option.
Explore carbon fiber tripods ↗How do I check an L-bracket fits my camera?
Match the exact camera model and whether you use a battery grip. Check the bracket’s stated compatibility and the mounting standard of your tripod head. Cameras in the same brand or series may need different brackets.
Ask about your camera setup ↗Does every product option include the same equipment?
Some listings offer a base unit, a kit with another component or an accessory on its own. Read the option name and product details before adding an item to your cart. Ask us if you need help identifying the parts in an option.
Get help with an option ↗No matching questions.
Try a different word, choose another topic, or send your question to our team.
Contact TERUPHOTO ↗STILL WORKING IT OUT?
Let’s look at it together.
Share your question, your product model or your order number. Our team can help you find the next step.